We have collected some of the most popular questions asked by our clients.
We take data security seriously. All team members sign NDAs, and we follow strict physical, technical, and administrative protocols. Sensitive data is stored securely in our MySigrid platform, hosted on Google Cloud and regularly tested for vulnerabilities.
For passwords and documents, we use 1Password. Clients may also opt for Dropbox, Google Drive, Slack, or other tools—subject to our security policies. Learn more in our Privacy Policy.
We take data security seriously. All team members sign NDAs, and we follow strict physical, technical, and administrative protocols.
Sensitive data is stored securely in our MySigrid platform, hosted on Google Cloud and regularly tested for vulnerabilities. For passwords and documents, we use 1Password. Clients may also opt for Dropbox, Google Drive, Slack, or other tools—subject to our security policies. Learn more in our Privacy Policy.
Our team operates globally, with most Virtual Assistants and Remote Staff based in the Philippines, and strategic support teams in Denmark and Singapore.
We hire only the top 1% of applicants, all college graduates with at least five years of experience and advanced English proficiency. Staff receive continuous classroom training, monthly co-working, and hands-on coaching from our management team.
Absolutely. Many clients work with multiple VAs or Remote Staff, including specialists such as bookkeepers, developers, and marketers. Our model is flexible and scalable.
You can use email, WhatsApp, Skype, phone, Slack, or our MySigrid Web/Mobile App. All communication is centralized and task-managed within our platform.
Yes. Every dedicated VA is supported by a Customer Success Manager (CSM), Associate VAs, 24/7 backup staff, and functional specialists to ensure continuous service.
Our platform provides a real-time dashboard where you can view all delegated tasks, track progress, monitor usage, and manage communication.
Calendar and inbox management, travel booking, expense tracking, reporting, CRM updates, data entry, research, and more.
Plans range from 15 to 120 hours per month. Each includes a dedicated VA, backup support, access to specialists, and the MySigrid task management platform.
You meet your VA before onboarding. If the fit isn’t right, we’ll quickly replace your VA to ensure continuity and satisfaction.
Your VA is supported by a CSM and internal QA processes, with weekly training, real-time performance monitoring, and SOPs to ensure consistency and care.
We combine a structured team model (VA + CSM + AVA + Specialists), a powerful AI-enhanced platform, and high hiring standards to deliver consistent, professional support.
Marketing, bookkeeping, logistics, design, social media, customer service, software development, and other skilled functions.
After scoping your needs, we recruit and train your staff, set up systems, and ensure a seamless handover. You remain involved in final approval.
Not necessarily. We manage HR, payroll, tools, and performance. You’re welcome to integrate them into your team and provide direction as needed.
Yes, we align working hours to your preferred schedule and timezone.
A fully managed service where we build AI Agents to automate your repetitive tasks—like content generation, FAQ handling, meeting summaries, or research.
Tasks include summarizing documents, managing KPIs, generating reports, answering queries based on internal knowledge, and streamlining workflows.
No. We handle all technical setup, training, and integration. You use the agent via your preferred platforms (e.g. Slack, Notion, GDocs).
Yes. AI agents operate under our strict information security policies, using encrypted APIs and secure storage for all data.
Yes. All staff receive training in AI tools, prompt engineering, and workflow automation, ensuring your team can work smarter, not harder.
A customized, professionally managed team composed of a Virtual Assistant, Remote Staff, and AI Agents—designed to function as a seamless extension of your business.
Human support + AI automation = more output with less effort
Flexible scaling with consistent quality
One provider, one system, one integrated team
Your dedicated VA leads day-to-day execution, supported by Remote Staff in specialist roles, and AI Agents that handle automation. A CSM ensures alignment and quality.
It’s ideal for remote-first teams, busy founders, fast-growing startups, consultancies, agencies, and enterprise units needing lean, reliable, high-output support.