Part-time & Full-time Assistants

Worldwide

Your long-term Virtual Assistant Partner

Continuity Guaranteed. Seamless Collaboration. Tasks Never Forgotten. Proactive Support. Secure Data Sharing. A 24/7 Backup Team. Our clients stay for years because we have all the systems, processes, training, and documentation in place to deliver consistent service quality.

Safe data sharing with encryption

5/5

I love the consistency of the service provided by MySigrid. They have all the training and documentation in place so that even if another VA has to handle my concern, this VA already knows my working style and expectations and can deliver the results that I want.

Lee Yuanzheng, Founder & CEO, A Space Between, Singapore

5/5

You get support from this type of professional VA service that you wouldn’t be able to afford otherwise. Proactiveness for a starter. My VA sometimes predicts my travel needs before I do - that’s a luxury I now enjoy. More hours of support. Then there is the 24-hour back-up team supporting me when my VA is off.

Hans Schambye, Founder & CEO, Galecto Biotech, US

Safe data sharing with encryption

Used by busy startup founders and executives worldwide

Premium Executive & Personal Assistance

At MySigrid, we match you with a dedicated Virtual Assistant (VA) who possesses deep business experience to support you and your team. Your handpicked Assistant is pre-vetted, trained, and managed by us.

Your dedicated Assistant will help manage and coordinate your work, personal, and family logistics. They are supported by a Backup Assistant, a Customer Success Manager, a team of Specialists, and a 24/7 Backup Team for critical tasks outside of your Assistant's regular working hours.

Our team operates in all time zones, Mondays through Fridays. Whether you’re traveling to a different time zone or require assistance during weekends we've got you covered.

Your Assistant undergoes bi-weekly coaching and training sessions and is continuously supervised by our quality control officers, ensuring top-notch service.

We use MySigrid, our proprietary Collaboration and Task Management App to efficiently and collectively manage tasks. This improves quality, reduces human error, and increases speed.

We are highly flexible and can adapt to your working style. MySigrid is easy to set up and can be seamlessly integrated into your preferred systems and processes.

We also guarantee seamless continuity, meaning that the Backup Assistant can seamlessly step in and provide support if needed without disrupting your service.

Onboarding is smooth and easy

"They offer top-notch services at a good price point."

Anonymous

Quality 5.0
Willing to Refer 5.0

"My overall experience with my plan is positive. Everything is great. My EA is very responsive, always happy to help, and accomplishes tasks timely and fast!"

Adrian Crabb

Kemp Communications LLC

https://www.kempcommllc.com/

Highly rated by our customers

5/5

5/5

The Mysigrid Solution

Exceptional Advantages and Distinctive Features

Our features and benefits surpass what traditional talent agencies, BPOs, and freelancing platforms can offer.

Customer Success Manager

Our professional and experienced Customer Success Managers (CSMs) will guide you through the process and be there for you from the moment you first interact with MySigrid. Your CSM will ensure that your journey with MySigrid is successful. They will be your go-to person, making sure all the boxes on your checklist are ticked.

Dedicated Assistant

Your dedicated Assistant is a proficiently managed and extensively trained employee of MySigrid. In case a full-time Assistant isn't needed, you have the flexibility to choose from a range of plans tailored to suit your preferred hours.

MySigrid's process for matching a client with an Assistant is designed to ensure a harmonious and productive working relationship. The key to MySigrid's approach is that it's client-centric and flexible. We prioritize both the technical fit (skills and qualifications) and the personal fit (chemistry and working style) to ensure that the client and Assistant work seamlessly together, creating a productive and enjoyable partnership.

Continuity of service guaranteed

MySigrid guarantees continuity of service through the use of our game-changing feature, the Client Fact Book (CFB) in the MySigrid Communication & Task Management App.

Your dedicated Assistant uses the CFB to document all your unique preferences and instructions. In the event that your dedicated Assistant is unavailable, the backup Assistant is well-prepared to step in seamlessly, as they have access to all the relevant details in MySigrid. This approach ensures that no important details about your work, family, or personal life are forgotten, maintaining a smooth and uninterrupted service.

SUPPORT FROM SPECIALISTS

When you hire an Assistant from MySigrid, you're enlisting the support of the entire MySigrid Team.

You're not limited to the skills of your dedicated Assistant; they can tap into the expertise of our whole team of specialists at any time, including IT, travel specialists, coding, bookkeeping, graphic design, SEO, and social media management.

24/7 Backup Team

We also have a 24/7 backup team supporting your Assistant for critical tasks outside your Assistant’s working hours. Just write ‘Critical’ in the subject line, and our backup team of Assistants will be alerted in the MySigrid Assistant Communication & Task Management app.

QUALITY CONTROL & SUPERVISION

Our dedicated Quality Management Team rigorously enforces strict quality control procedures to identify and proactively resolve quality issues.

Additionally, the MySigrid App guarantees that no task gets lost during delegation, ensuring your Assistant adheres to agreed-upon response times and deadlines, and that all client preferences and urgent appointments are meticulously managed.

If achieving top-notch quality is your priority, MySigrid is the industry's leading choice.

Email & Calendar Integration

Each client is allocated a dedicated Virtual Assistant. This individual is set up as an employee of your company and functions as a fully integrated member of your team. Your dedicated Assistant will also be given a local telephone number and company-branded email.

If you would like your dedicated Assistant to proactively manage your calendar and email inbox for you, we will set your Assistant up as an additional user on your email system.

Task Management App

The MySigrid Assistant Task Management app facilitates seamless communication with your dedicated Assistant, offering a structured overview of all your delegated tasks.

Additionally, you can easily track the time taken for task completion by your Assistant through the task management dashboard in the app, and monitor your subscription usage via your private dashboard.

Coaching & Training

Every one of our Assistants is connected to the MySigrid Training Academy. Your dedicated Assistant actively engages in bi-weekly coaching and training sessions alongside the entire MySigrid team. Supervisory support is readily accessible to aid in understanding new tasks and tools as required. This practice is invaluable in ensuring that your Assistant remains current with the latest tools and continues to enhance their skills and knowledge.

Proactive support with safe data sharing

In our digital-first world, most payment transactions require access to payment details and login credentials.

Our Online Client Secure Vaults (CSVs) are equipped with robust end-to-end encryption, ensuring a secure way for you to share sensitive data with your Assistant, including credit card details and login credentials. This system enables our Assistants to go the extra mile on behalf of our clients, proactively managing their affairs without the need to disturb the client for every step of task fulfillment.

We recommend providing your Assistant with a secure MySigrid virtual debit card to efficiently handle your online payments in a safe and secure manner.

We adapt to your work style

When you subscribe to one of our flexible plans, you gain access to the MySigrid Assistant Task Management App. MySigrid serves as the central hub for all your task management needs, where your dedicated Assistant manages your tasks and collaborates with our support team.

You can work with your dedicated Assistant and send tasks in any way you like, or use our free App.

MySigrid captures all tasks in one place, ensuring everything is remembered and deadlines are met.

We'll make sure your assistant thrives

In addition to ensuring that your Assistant has all of the necessary tools and systems in place, we also provide a co-working space where your Assistant can connect with the entire MySigrid community. Our dedicated community manager plays a crucial role in ensuring that your Virtual Assistant thrives at all times. They oversee team-building events, organize training sessions, and coordinate monthly social gatherings, fostering a collaborative and vibrant environment for both your Assistant and the broader community

What our loyal customers say about us

Suresh Rajan

Chairman & Founder, LCR Capital Partners, US

We've tried working with virtual assistants four or five times in the past - and this is the first time we've encountered a service that was more of an asset than a bandaid. MySigrid has changed our minds about hiring remotely for certain capacities. We wanted to see if we could leverage MySigrid more and found that we could. While the service isn't without limitations, its capabilities are quite broad. I highly commend MySigrid for structuring their services in a way that enables them to deliver quality support with such consistency. If we didn't have MySigrid it would impact our efficiency and effectiveness. This has been an effective service during the most trying times.

Yuanzheng Lee

Founder, A Space Between, Singapore

I'm a very busy person with numerous business and personal commitments. My VA helps free up a lot of my time so that I can focus on more productive work. I love the consistency of the service provided by MySigrid. They have all the training and documentation in place so that even if another VA has to handle my concern, this VA already knows my working style and expectations and can deliver the results that I want.

Stacey Boyd

CEO & Founder, OLIVELA, US

My VA is one of the hardest working and most responsive people I have had the honor to work with. And the larger Sigrid team is always so ready to jump in and help if something arises during off-hours for my VA. I don't know what I did before you all helped organize my life! You truly make everything possible. Thank you.

Jeremiah Horne

Managing Partner, TraxionTax, Denver, US

My VA is up to speed with her tasks. Overall, I am having a good experience with both the service and my VA’s performance. My VA works on things right away. She adjusts quickly to feedback and works on things really well.

Sherman Baldwin

CEO, LCR Capital Partners, US

My MySigrid VA is off to a great start. She has a positive attitude, strong skills and is highly responsive. She also is excellent at anticipating my needs. We see a bright future for her eventually managing a team providing services across our business. Well done!

Our assistants have worked for some of the world's leading service companies

Let us clear your To-Do List

Your premium 24/7 dedicated Virtual Assistant supported by a team of Specialists can handle all your work-related admin tasks and personal to-dos for you.

Calendar & Scheduling

Ask your dedicated Virtual Assistant to manage your schedule for you proactively.

Email Inbox Management

Your VA will plan and refine the detailed logistics of your life weeks ahead of time.

Document Management

Delegate all of your document management to your Sigrid Virtual Assistant so you can focus on revenue-generating activities.

Online Filing System

Your VA will create an online filing system using Google Drive or Dropbox, etc. All of your e-documents, images, and videos will then be archived in online folders. These folders will be properly labeled for easy organization and retrieval. All documents will be kept on file as long as is needed for compliance.

File Conversion

Your VA will convert your files into different formats (e.g. Google Docs into PDFs).

Typing & Transcription

Your VA will type and archive your meeting minutes, handwritten notes, and dictation. Voice recordings can also be transcribed.

Specialized Research

Need updated statistics for a report or board meeting? Let your Sigrid VA conduct in-depth research for you so you can focus on strategic activities.

Specialized Research

Do you need some detailed and actionable answers to some very complicated questions? Your dedicated VA can conduct in-depth research using online and offline sources.

General Admin.

Ask your dedicated Virtual Assistant to manage all your general administrative tasks for you.

Travel Management

Ask your dedicated Virtual Assistant to manage your travel itinerary & bookings for you proactively.

Travel Research

Your VA will research the best prices on flights, hotels, and car rentals. Your VA will also research health and travel measures taken by host countries.

Check-ins & Loyalty Programs

Your VA will manage your flight check-ins, secure your preferred seats on flights, and manage your loyalty programs.

Travel & VISA Applications

Your VA will manage travel and visa applications/visa and passport renewals.

Questions & Concerns

Your VA will contact customer support to resolve travel-related questions, track lost and delayed luggage, etc.

Project Management

Let your Sigrid Virtual Project Management Assistant manage every aspect of your projects.

Project Frameworks

Your Assistant will set up an MS Teams site & Workstreams for every project. Meeting scheduling templates will be set up.

Project Admin

Your Assistant will maintain an online project document structure and will conduct process management.

Meetings & Calendars

Your Assistant will manage meeting scheduling and calendars; book meeting rooms and event spaces; schedule conference calls on Zoom, Hangouts, Skype, etc

Research

Your Assistant will conduct client profiling, competitor analysis, and specialized research.

Travel Management

Your Assistant will coordinate travel bookings, cancellations, and reimbursements; manages bookings at hotels, car rentals, and restaurants; processes travel expenses.

Personal Admin

Handles personal admin tasks like doctors’ appointments, online shopping, and PTA meetings, etc.

Specialized Research

Your Sigrid Project Management Assistant conducts competitor analysis and specialized research.

Process Management

Your Sigrid Project Management Assistant conducts Process Management.

Bookings, cancellations & reimbursements

Your Sigrid Project Management Assistant coordinates travel bookings, cancellations, and reimbursements.

Bookings

Your Sigrid Project Management Assistant manages bookings at hotels, car rentals, and restaurants, etc.

Travel Expenses

Your Sigrid Project Management Assistant can process your travel expenses.

Personal Admin

Your Sigrid Project Management Assistant manages your personal admin.

Human Resources

Our highly-experienced HR Virtual Assistants can proactively manage your HR needs at a fraction of the cost of hiring in-house.

Recruitment Management

Handles all aspects of recruitment management, including interviewing and processing job applicants, facilitating new hire orientation, etc.

Attendance Monitoring & Timesheets

Maintains your employee attendance and time tracking system; prepares monthly attendance timesheets.

Payroll Management

Handles all aspects of payroll management, including processing of salaries, keeping employees’ financial records, and submitting government tax reports.

Performance Management

Implements performance management processes that foster engagement, productivity, and excellence. Monitors employee performance.

Expense Management

Your Sigrid VA will work with your existing software and processes to manage your expense reporting.

Bookkeeping

Your Virtual Assistant will be assisted by our professional bookkeepers. Together, they’ll establish solid bookkeeping practices so you can focus on business growth.

Financial Reports

Your VA will prepare weekly, monthly, quarterly, and annual reports for your accountant to review. Your VA will also perform the year-end closing of financial books.

Taxes

Your VA will work on tax filing and tax documentation preparation.

Financial Ledgers

Your VA will monitor revenues versus expenses/monthly reconciliations; track day-to-day transactions; create reports and financial statements; handle accounts payable.

Client Invoices & Payments

Your VA will generate and send invoices to clients, as well as collect payments.

Additional Specializations

Your VA will perform inventory management, budget allocation, petty cash management, and payroll management.

Cashflow management

Collects payments/Assists with payroll and generates weekly financial reports/Monitors revenues versus expenses/Works on monthly reconciliations/Records and tracks day-to-day transactions.

Data Entering

Enters data, maintains records, and creates reports and financial statements/Handles accounts payable/Performs inventory management, budget allocation, and petty cash management.

Service Procurement

Let your Sigrid Virtual Assistant handle all aspects of the procurement process.

Service Procurement

Your VA will take note of your needs, expectations, and budget and will perform extensive research. They’ll then present you with the shortlisted candidates. Once you’ve selected your vendors, your VA will handle contract drafting, invoicing, and vendor management.

Data Entry

Delegate data entry and other clerical tasks to your Sigrid Virtual Assistant so you can focus on your priorities.

Data Entry

Your Data Entry Virtual Assistant will organize your data into a file system or spreadsheet. Your VA can also update information and compare new data sets to the original figures.

Account & Membership Management

Let your dedicated Virtual Assistant manage all of your accounts, subscriptions, and memberships.

Account & Membership Management

Your VA will manage all of your accounts, memberships, and subscriptions. Information will be kept up to date, unwanted services will be canceled, and relevant subscriptions will be renewed to avoid interruptions.

Social Media Management

Delegate your SocMed to-do list to your remote Social Media Specialist. Scale campaigns according to your marketing needs and budget.

Strategy Execution

Your Sigrid Social Media Specialist will execute your social media strategy, as well as manage your content and calendar on HubSpot.

Content Development

Your Social Media Specialist will develop unique and engaging content for all of your social media channels.

Analytics

Your Social Media Specialist will monitor engagement, likes, shares, and other metrics. You’ll get timely reports on the performance of your social media campaigns.

Best Practices

Your Social Media Specialist will research the latest best practices and techniques to increase the effectiveness of your campaigns.

Bills Payments & Management

Let your dedicated Personal Assistant manage your household budget and online bills payments so you can focus on your core responsibilities at home and work.

Household Bills Management

From electric and internet bills, to your mortgage payments and homeowner’s insurance, your remote PA will make sure that all of your household bills are paid on time.

IT Support

Delegate your IT-related issues to your Sigrid Virtual Assistant so you can focus on your core objectives.

Basic Troubleshooting

Your VA will perform basic troubleshooting. If they cannot find the solutions themselves, they’ll call or email IT support companies on your behalf.

Software Management

Your VA will provide software and software license management.

Recommendations & Research

Your VA will suggest productivity hacks and best-in-class software/hardware. Researches solutions to IT-related issues.

Email Inbox Management

Ask your dedicated Virtual Assistant to manage your Email Inbox for you proactively.

Online Shopping

Ask your dedicated Virtual Assistant to manage your online shopping for you proactively.

Event Management

Let your Sigrid Event Planning VA plan all of your private & corporate events remotely.

Specialized Research & Admin Tasks

Your Event Planning Virtual Assistant will perform specialized research and admin tasks—including researching venues, creating agendas, and sending invitations.

Vendor Management

Your Event Planning VA will research, vet, and hire different vendors for your event. Your VA will also manage all service contracts and invoices.

Budgeting

Your Event Planning VA will meticulously review and track your event budget to keep expenses under control.

Logistics Management

Your Event Planning VA will expertly coordinate with different vendors, speakers, and suppliers to ensure a successful event.

Presentation Design

Free up more time by submitting your presentation and stand out tomorrow

Presentation Design

Your Assistant, supported by a designer, will design beautiful and impactful presentations for you using PowerPoint, Keynote, Prezi, Canva, and more.

Child & Family Logistics

Delegate your child and family logistics to your remote Personal Assistant. Regain the hours spent on family admin, research, bookings, etc.

Bookings & Appointments

Your remote PA will schedule doctors’ appointments, book venues for upcoming family celebrations, schedule extracurricular activities for your children, etc.

To-do Lists

Your PA will remotely accomplish your to-do lists (e.g. online grocery shopping, ordering supplies, communicating with customer support) so you can focus on your core responsibilities.

Research

Your PA will perform specialized research (e.g. best summer camps for the children, best vegan restaurants) so you can focus on the big picture.

Personal & Family Projects

Your PA will complete all personal and family projects according to your specifications and budget.

Household Maintenance & Repairs

Free up more time in your schedule by delegating household maintenance and repairs to your remote Personal Assistant.

Your PA will remotely schedule house cleanings and other chores (roof inspections, carpet cleaning, pest control, etc).

Your VA will plan and refine the detailed logistics of your life weeks ahead of time.

Household Repairs

Your PA will remotely schedule household repairs with vetted contractors (plumbing repair, drain cleaning, insulation repair, etc).

Vendor Management

Your PA will use reputable sources (e.g. Angie’s List and Checkbook) to find reliable vendors and contractors.

Personal & Family Agenda

Your remote Personal Assistant will handle your family’s personal calendars, coordinating with everyone and finding a common time to hold get-togethers.

Personal & Family Calendar Management Management

Your remote PA will coordinate with everyone and agree on a time and place to hold celebrations, anniversaries, get-togethers, etc.

Appointment & Event Scheduling

Your PA will manage everyone’s personal calendars: setting appointments, scheduling and rescheduling events, etc. Everyone’s needs will be anticipated, ensuring that no family members are double-booked.

Reminders

Your PA will remind all guests of their commitments ahead of time.

Bookings at Pubs, Restaurants & Hotels

Free up more time in your busy schedule by delegating the research and bookings at pubs, restaurants, and hotels to your dedicated Personal Assistant.

Venue & Price Research

Give your PA all the requirements and they’ll look for suitable venues. Your PA will come up with a short list detailing the features, pros and cons, and prices of each venue, making it simpler for you to make the final decisions.

Reservations

Once you’ve made your final decisions, your PA will make the reservations. All you have to do is show up and enjoy yourself!

Activities & Entertainment

Your dedicated Personal Assistant will help you plan your leisure activities and entertainment. Just let your PA know your preferred activities and they’ll research the available options.

Research & Planning

Want the latest movie listings and showtimes? Buying tickets for the upcoming tennis season or looking for an after-work pottery class? Your PA will furnish you with a short list of activities.

Reservations & Payments

Once you’ve made your final decisions, your PA will make the reservations and arrange payments. Don’t forget to sit back and enjoy your downtime!

Birthdays & Holidays

Give your Personal Assistant a short list of the birthdays, anniversaries, and holidays you want to remember, as well as the activities that should be planned for each celebrant or holiday.

Reminders

Your remote PA will remind you of upcoming birthdays, anniversaries, and public holidays. This gives you the headspace to focus on more important activities.

Sends Gifts & Greeting Cards

Your remote PA will proactively purchase and send greeting cards, flowers, gifts, and cakes to your recipients.

Plans Activities & Celebrations

Your remote PA will help you plan the activities and celebrations for each celebrant or holiday.

Child Care & Schooling

Free up more time in your busy schedule by delegating all logistical and administrative aspects of child care and schooling to your remote Personal Assistant.

School Admin

Whether it’s managing school emails and activities, choosing tutors and afterschool programs, monitoring exams and homework, or scheduling PTA conferences, your PA will stay on top of day-to-day school admin.

Emergency Care

If your child gets sick, your remote PA can mobilize emergency backup care from vetted nannies, as well as consultations with pedia tricians and other healthcare practitioners.

Schedules Doctors’ Appointments

If your child has a learning disability, health issue, or physical disability, your PA will schedule appointments with doctors and other specialists—as well as order supplies, food, and other necessities.

Vets Nannies & Daycare Centers

Your remote PA will interview and vet nannies and babysitters. Your remote PA can also research, vet, and recommend daycare centers based on your location and budget.

Home, Car & Garden

Let your dedicated Virtual Personal Assistant manage all maintenance tasks related to your home, garden, and vehicles.

Car Repair

Need to order auto parts and accessories for your vehicles? Your remote PA will make the purchases and will hire auto mechanics to make the required installations and repairs.

Car Maintenance

If your vehicle is due for maintenance or an oil change, your remote PA will book appointments with your auto mechanic and will get the work done in a timely manner.

Home Maintenance

Do you need a plumber to work on your plumbing or a contractor to add an installation to your home? Your PA will vet the contractors, book the appointments, and manage all service contracts and payment invoices.

Garden Maintenance

Need a gardening service to keep your front lawn or private garden in presentable condition? Your PA will vet the gardening service and manage all service contracts and payment invoices.

Health & Personal Care

Let your highly experienced Sigrid Virtual Assistant process your insurance claims for you.

Insurance Claims

Your dedicated assistant will handle all aspects of your insurance claim and will track the progress of your claim until you’re fully reimbursed.

Reminders About Important Dates & Events

Remembering all of the important dates and events in your work and personal calendars can be daunting—which is why it’s best to outsource this to your remote Personal Assistant.

Combined Calendar Management (Work & Personal)

Whether it’s an upcoming house showing in a new neighborhood or a meeting with potential business partners, your PA will meticulously plan your calendar and daily schedule to help you accomplish more and stay on top of your priorities.

Reminders & Planning

Your remote PA will stay on top of all of the important dates and events in your combined calendar, reminding you of these events and helping you prepare everything you need to make them a success.

PROCESS

Give an assistant a trial run for a month or two
and see how you like it

Get started in one of two ways: Sign up for a 14-day free trial or give an assistant a trial run for a month or two and see how you like it. Initial consultation is required.

We schedule a call to familiarize ourselves with your needs and expectations. We’ll also identify the right systems and processes to provide seamless support.

We’ll match you with a dedicated Virtual Admin Assistant. We'll listen carefully to your requirements, as well as those of your family and business, to ensure a proper fit.

You meet your dedicated VA. During the welcome call, your VA will get to know you, understand your work style, and familiarize themselves with the tools and systems you use.

Paul Østergaard

Co-founder, CEO

Ida Marie

Co-founder, Head of Sales & Marketing

Romulo

Managing Director, PH

Ed

Head of HR

Shai

HR Recruitment Specialist

Anne

Lead Generation Specialist

Apples

Virtual Assistant

Jen

Virtual Assistant

Lewi

Virtual Assistant

Em

Virtual Assistant

Basti

Virtual Assistant

Barbs

Bookkeeping Specialist

Meet Our Team

A big part of our team is based in Manila. All our employees are heavily influenced by Western culture. That means you'll probably have a lot in common with your new Philippine colleagues.

We spend a great deal of time recruiting and testing the right people, training them extensively, and giving them all the resources they’ll need to offer world-class care. This commitment to excellence has enabled us to build a professionally managed distributed team.

All of our Virtual Assistants and Specialists have years of professional experience. They’re also regular people, with families and responsibilities, hopes and dreams.

They understand how challenging it can be to juggle demanding careers while keeping everyone at home safe and happy. This deep empathy allows them to anticipate your needs and provide personalized, world-class care.

Frequently Asked Questions

MySigrid is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, technical, and administrative security measures to protect the confidentiality of your personal information.

All our staff have signed non-disclosure agreements (NDAs) covering the protection of your information and are regularly trained about our Information Security Policies.

Your information is stored in our MySigrid system, which is our custom-built platform for handling all communications and information related to our clients. MySigrid is hosted entirely on the Google Cloud Platform and takes advantage of the industry-standard security of that platform, along with regular vulnerability assessments and penetration testing.

For particularly sensitive information—such as passwords, log-ins, and sensitive documents—we rely on 1Password, the leading secure password management, and data sharing solution. Read more about how we use 1Password to protect the sensitive data you share with your dedicated Virtual Assistant here.

If you want our staff to use other means of transferring or storing information (e.g. Dropbox, Google Drive, Slack, Whatsapp), we will use such systems in accordance with our Information Security Policies.

Please refer to our Privacy Policy for more details. If you have any questions, please contact our Data Protection Officer at dpo@sigrid.ai.

Online hours are the time slots during weekdays when you can have real-time communication with your VA.

These are also the times when your Virtual Assistant can participate in meetings, calls, etc.

For the Personal Plan, you can select one 1-hour slot per day.

For the Start-up Plan, you can select one 2-hour slot per day.

For the Growth Plan, you can select one 4-hour slot per day.

For the Enterprise Plan, you can select two adjacent 4-hour slots per day.

These slots cover the following time zones (Summer-Time):

Asia 12:00-16:00 SGST

Europe 10:00-14:00 CET/CEST

America East 9am-1pm EST/EDT

America West 11am-3pm PST/PDT

We will adjust the times accordingly during Winter Hours.

The actual resolution of your tasks may happen at any time of day depending on urgency and the skills required.

Can I get help outside my online hours?

If your task requires immediate attention inside your online hours, please write the word ’Urgent’ in the subject line or chat text. Incoming voice or video calls will be treated as urgent.

If your task requires immediate attention regardless of the time of day (especially outside your online hours), always send an email and write ’Critical' in the subject line.

These are our response time commitments:

Priority	Response time*	When	Task Resolution
Normal	Within 30 minutes	Inside online hours	As soon as possible
Urgent	Within 15 minutes	Inside online hours	Immediately
Critical	Within 15 minutes	Anytime	Immediately

Before you sign up for one of our dedicated Virtual Assistant subscription plans, we ask that you schedule a 20-minute consultation with us. This will help us get to know you better, familiarize ourselves with your work style, and identify the areas where you need support. Based on this info, we’ll then match you with the right dedicated Virtual Assistant. We can have you up and running with support from one of our Virtual Assistants within the week.

If you would like to choose your own Virtual Assistant, we will submit a bulk of CVs for you to choose from. We then schedule initial interview consultations.

You’ll get introduced to your new Virtual Assistant during your onboarding call. We assign staff to new clients based on their geographical location. We also take into account whether it’s a single client or a whole team that is subscribing to one of our flexible subscription plans.

We’ll do our utmost to pair you with the right dedicated Virtual Assistant. How? You’ll meet your dedicated VA before you start working with us. What’s more, your dedicated VA is hired, trained, managed, and vetted by us.

While chemistry isn’t something we can control, we’ll make sure to always provide excellent customer service and demonstrate empathy. If, for one reason or other, it’s not working out the way you hoped for, we will change the VA if needed.

About Us

MySigrid is a Singapore-based professionally managed Premium Virtual Assistant & Remote Staffing Solution. MySigrid was founded out of Singapore in 2016 by co-founders Paul Østergaard and Ida Marie Iuel, drawing from over a decade of experience working with Paul's remote virtual assistant, Sigrid.

MySigrid embodies a vision to democratize access to executive support by seamlessly blending human expertise with cutting-edge technology.

Today, we deliver fractional resources through a seamless partnership of dedicated virtual assistants, Specialists, and advanced technology, catering to delighted clients from Hong Kong to San Francisco.

Our innovative team structure, comprising seasoned virtual assistants and specialists, emphasizes collaboration and precision. Backed by a professional management team, we present a world-class business service. Our state-of-the-art technology platform, MySigrid, ensures that any task is matched with the most capable resource and is handled according to our standards, guaranteeing exceptional results. Welcome to a new era of efficiency and excellence with MySigrid.

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