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Enjoy support from a dedicated Customer Success Manager, with continuity guaranteed. Benefit from support from specialists and a 24/7 backup team. Experience quality control and supervision, along with coaching and training. Our clients stay for years because we have all the systems, processes, training, and documentation in place to deliver consistent service quality.
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Trusted by startup founders and executives across the globe
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By leveraging advanced AI and a centralized knowledge-sharing platform, we offer a solution that not only meets but exceeds the capabilities of traditional talent agencies, BPOs, and freelancing platforms.
Our professional and experienced Customer Success Managers (CSMs) will guide you through the process and be there for you from the moment you first interact with MySigrid. Your CSM will ensure that your journey with MySigrid is successful. They will be your go-to person, making sure all the boxes on your checklist are ticked.
Your dedicated Assistant is a proficiently managed and extensively trained employee of MySigrid. In case a full-time Assistant isn't needed, you have the flexibility to choose from a range of plans tailored to suit your preferred hours.
MySigrid's process for matching a client with an Assistant is designed to ensure a harmonious and productive working relationship. The key to MySigrid's approach is that it's client-centric and flexible. We prioritize both the technical fit (skills and qualifications) and the personal fit (chemistry and working style) to ensure that the client and Assistant work seamlessly together, creating a productive and enjoyable partnership.
MySigrid guarantees continuity of service through the use of our game-changing feature, the Client Fact Book (CFB) in the MySigrid Communication & Task Management App.
Your dedicated Assistant uses the CFB to document all your unique preferences and instructions. In the event that your dedicated Assistant is unavailable, the backup Assistant is well-prepared to step in seamlessly, as they have access to all the relevant details in MySigrid. This approach ensures that no important details about your work, family, or personal life are forgotten, maintaining a smooth and uninterrupted service.
When you hire an Assistant from MySigrid, you're enlisting the support of the entire MySigrid Team.
You're not limited to the skills of your dedicated Assistant; they can tap into the expertise of our whole team of specialists at any time, including IT, travel specialists, coding, bookkeeping, graphic design, SEO, and social media management.
We also have a 24/7 backup team supporting your Assistant for critical tasks outside your Assistant’s working hours. Just write ‘Critical’ in the subject line, and our backup team of Assistants will be alerted in the MySigrid Assistant Communication & Task Management app.
We believe that continuous growth is key to delivering exceptional support. Through MySigrid Academy, we invest in the ongoing professional and personal development of our Assistants and Specialists. Our in-house academy offers structured training in leadership, communication, project management, technology tools, and client success strategies, ensuring our team is not just highly skilled but also future-ready.
Our dedicated Quality Management Team rigorously enforces strict quality control procedures to identify and proactively resolve quality issues.
Additionally, the MySigrid App guarantees that no task gets lost during delegation, ensuring your Assistant adheres to agreed-upon response times and deadlines, and that all client preferences and urgent appointments are meticulously managed.
If achieving top-notch quality is your priority, MySigrid is the industry's leading choice.
Each client is allocated a dedicated Virtual Assistant. This individual is set up as an employee of your company and functions as a fully integrated member of your team. Your dedicated Assistant will also be given a local telephone number and company-branded email.
If you would like your dedicated Assistant to proactively manage your calendar and email inbox for you, we will set your Assistant up as an additional user on your email system.
The MySigrid Assistant Task Management app facilitates seamless communication with your dedicated Assistant, offering a structured overview of all your delegated tasks.
Additionally, you can easily track the time taken for task completion by your Assistant through the task management dashboard in the app, and monitor your subscription usage via your private dashboard.
Every one of our Assistants is connected to the MySigrid Training Academy. Your dedicated Assistant actively engages in bi-weekly coaching and training sessions alongside the entire MySigrid team. Supervisory support is readily accessible to aid in understanding new tasks and tools as required. This practice is invaluable in ensuring that your Assistant remains current with the latest tools and continues to enhance their skills and knowledge.
In our digital-first world, most payment transactions require access to payment details and login credentials.
Our Online Client Secure Vaults (CSVs) are equipped with robust end-to-end encryption, ensuring a secure way for you to share sensitive data with your Assistant, including credit card details and login credentials. This system enables our Assistants to go the extra mile on behalf of our clients, proactively managing their affairs without the need to disturb the client for every step of task fulfillment.
We recommend providing your Assistant with a secure MySigrid virtual debit card to efficiently handle your online payments in a safe and secure manner.
At MySigrid, we match you with a dedicated Virtual Assistant (VA) who possesses deep business experience to support you and your team. Your handpicked Assistant is pre-vetted, trained, and managed by us.
Your dedicated Assistant will help manage and coordinate your work, personal, and family logistics. They are supported by a Backup Assistant, a Customer Success Manager, a team of Specialists, and a 24/7 Backup Team for critical tasks outside of your Assistant's regular working hours.
Our team operates in all time zones, Mondays through Fridays. Whether you’re traveling to a different time zone or require assistance during weekends we've got you covered.
Your Assistant undergoes bi-weekly coaching and training sessions and is continuously supervised by our quality control officers, ensuring top-notch service.
We use MySigrid, our proprietary Collaboration and Task Management App to efficiently and collectively manage tasks. This improves quality, reduces human error, and increases speed.
We are highly flexible and can adapt to your working style. MySigrid is easy to set up and can be seamlessly integrated into your preferred systems and processes.
We also guarantee seamless continuity, meaning that the Backup Assistant can seamlessly step in and provide support if needed without disrupting your service.
"We've tried working with virtual assistants four or five times in the past - and this is the first time we've encountered a service that was more of an asset than a bandaid. MySigrid has changed our minds about hiring remotely for certain capacities. We wanted to see if we could leverage MySigrid more and found that we could. While the service isn't without limitations, its capabilities are quite broad. I highly commend MySigrid for structuring their services in a way that enables them to deliver quality support with such consistency. If we didn't have MySigrid it would impact our efficiency and effectiveness. This has been an effective service during the most trying times."
Chairman & Founder, LCR Capital Partners, US
www.lcrcapital.com/
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When you subscribe to one of our flexible plans, you gain access to the MySigrid Assistant Task Management App. MySigrid serves as the central hub for all your task management needs, where your dedicated Assistant manages your tasks and collaborates with our support team.
You can work with your dedicated Assistant and send tasks in any way you like, or use our free App. MySigrid captures all tasks in one place, ensuring everything is remembered and deadlines are met.
Chairman of the Monitor Group
MySigrid offers an extraordinarily valuable service, customized to the client, provided by a staff who work hard, who listen, and continually strive to improve their quality. MySigrid delivers results and does so in a way which makes the entire process a pleasure.
Licensed Marriage and Family Therapist, US
MySigrid has excellent customer service. They offer top-notch service at a good price point. I am really happy with the wide range of services that MySigrid can accommodate for their clients, and my VA is so helpful at pointing out what can work better for me in my workflow and day-to-day life.
Founder, A Space Between, Singapore
I'm a very busy person with numerous business and personal commitments. My VA helps free up a lot of my time so that I can focus on more productive work. I love the consistency of the service provided by MySigrid. They have all the training and documentation in place so that even if another VA has to handle my concern, this VA already knows my working style and expectations and can deliver the results that I want.
Founder & CEO, Galecto Biotech, US
You receive support from this professional VA service that might otherwise be unaffordable. Proactiveness is a great advantage. My VA sometimes anticipates my travel needs before I do—that's a luxury I now enjoy. Additionally, there are more hours of support. Then, there is the 24-hour backup team supporting me when my VA is off. And because of the time difference tasks are already solved when I arrive at the office in the morning.
CEO, LCR Capital Partners, US
My MySigrid VA is off to a great start. She has a positive attitude, strong skills and is highly responsive. She also is excellent at anticipating my needs. We see a bright future for her eventually managing a team providing services across our business. Well done!
Managing Partner, TraxionTax, Denver, US
My VA is up to speed with her tasks. Overall, I am having a good experience with both the service and my VA’s performance. My VA works on things right away. She adjusts quickly to feedback and works on things really well.
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Get started in one of two ways: sign up for one of our subscription plans now, and we can have you up and running within the next 48 hours. Or, book a consultation to learn more about the MySigrid service.
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We schedule a call to familiarize ourselves with your needs and expectations. We’ll also identify the right systems and processes to provide seamless support.
We’ll match you with a dedicated Virtual Admin Assistant. We'll listen carefully to your requirements, as well as those of your family and business, to ensure a proper fit.
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You meet your dedicated VA. During the welcome call, your VA will get to know you, understand your work style, and familiarize themselves with the tools and systems you use.
We equip our remote staff with the latest AI-powered tools and systems, enabling them to deliver seamless, world-class support in a hybrid work setting
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A big part of our team is based in Manila. All our employees are heavily influenced by Western culture. That means you'll probably have a lot in common with your new Philippine colleagues. We spend a great deal of time recruiting and testing the right people, training them extensively, and giving them all the resources they’ll need to offer world-class care. This commitment to excellence has enabled us to build a professionally managed distributed team.
All of our Virtual Assistants and Specialists have years of professional experience. They’re also regular people, with families and responsibilities, hopes and dreams. They understand how challenging it can be to juggle demanding careers while keeping everyone at home safe and happy. This deep empathy allows them to anticipate your needs and provide personalized, world-class care.
MySigrid is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, technical, and administrative security measures to protect the confidentiality of your personal information.
All our staff have signed non-disclosure agreements (NDAs) covering the protection of your information and are regularly trained about our Information Security Policies.
Your information is stored in our MySigrid system, which is our custom-built platform for handling all communications and information related to our clients. MySigrid is hosted entirely on the Google Cloud Platform and takes advantage of the industry-standard security of that platform, along with regular vulnerability assessments and penetration testing.
For particularly sensitive information—such as passwords, log-ins, and sensitive documents—we rely on 1Password, the leading secure password management, and data sharing solution. Read more about how we use 1Password to protect the sensitive data you share with your dedicated Virtual Assistant here.
If you want our staff to use other means of transferring or storing information (e.g. Dropbox, Google Drive, Slack, Whatsapp), we will use such systems in accordance with our Information Security Policies.
Please refer to our Privacy Policy for more details. If you have any questions, please contact our Data Protection Officer at dpo@sigrid.ai.
Online hours are the time slots during weekdays when you can have real-time communication with your VA.
These are also the times when your Virtual Assistant can participate in meetings, calls, etc.
These slots cover the following time zones (Summer-Time):
We will adjust the times accordingly during Winter Hours.
The actual resolution of your tasks may happen at any time of day depending on urgency and the skills required.
Can I get help outside my online hours?
If your task requires immediate attention inside your online hours, please write the word ’Urgent’ in the subject line or chat text. Incoming voice or video calls will be treated as urgent.
If your task requires immediate attention regardless of the time of day (especially outside your online hours), always send an email and write ’Critical' in the subject line.
These are our response time commitments:
|
Priority |
Response time* |
When |
Task Resolution |
|
Normal |
Within 30 minutes |
Inside online hours |
As soon as possible |
|
Urgent |
Within 15 minutes |
Inside online hours |
Immediately |
|
Critical |
Within 15 minutes |
Anytime |
Immediately |
Before you sign up for one of our dedicated Virtual Assistant subscription plans, we ask that you schedule a 20-minute consultation with us. This will help us get to know you better, familiarize ourselves with your work style, and identify the areas where you need support. Based on this info, we’ll then match you with the right dedicated Virtual Assistant. We can have you up and running with support from one of our Virtual Assistants within the week.
If you would like to choose your own Virtual Assistant, we will submit a bulk of CVs for you to choose from. We then schedule initial interview consultations.
You’ll get introduced to your new Virtual Assistant during your onboarding call. We assign staff to new clients based on their geographical location. We also take into account whether it’s a single client or a whole team that is subscribing to one of our flexible subscription plans.
We’ll do our utmost to pair you with the right dedicated Virtual Assistant. How? You’ll meet your dedicated VA before you start working with us. What’s more, your dedicated VA is hired, trained, managed, and vetted by us.
While chemistry isn’t something we can control, we’ll make sure to always provide excellent customer service and demonstrate empathy. If, for one reason or other, it’s not working out the way you hoped for, we will change the VA if needed.
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